Labor management is usually the biggest single cost for conveyor and self-service carwash operations. In a recession, efficient staff scheduling and labor cost controls can spell the difference between disaster and success.
As most operators know, employee scheduling and time and attendance management is not as easy as it looks. To properly manage labor, you have got to constantly monitor employees with varying skill sets and availability, communicate a frequently changing staff roster to employees that are rarely onsite at the same time, manage time off requests, and handle dozens of schedule questions or shift trade requests. You also have to stop employees from riding the clock or punching other employees in. You may even have to monitor employees who are minors or shuffle shifts around to be sure that every shift has an English speaker or that an employee with particular training is on hand.
To be really successful in the carwash and detailing industry, you have to balance your employees and your load level scheduling - having the staff in place to handle the vehicles quickly during busy periods, but to not be overstaffed in slow times - and to effectively manage and anticipate labor costs. Its complex, its time consuming, and frankly, its a little tedious.
Labor management software allows operators to cut carwash scheduling and attendance monitoring time from hours to minutes. You can manage schedules at one or many locations, schedule to put those with particular skills or the most experience in the high volume time slots, notify employees of upcoming schedules and schedule changes by email or text message, monitor attendance from a remote location, and forecast your labor costs.
The hours saved with employee scheduling software and time and attendance systems will streamline management operations, freeing managers to focus on strategic decisions, rather than phone calls from confused or irresponsible employees who did not realize that the schedule had changed. Labor management software can increase profits by 3-5% by reducing the time to build a schedule, decreasing unnecessary overtime, reducing the number of missed or late shifts, forecasting staffing needs, and decreasing staff turnover, while increasing staff satisfaction and retention.
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